Transforming the User Experience
Smart Chatbots
Exploring the capabilities of LLMs (Large Language Models), we have created innovative chat tools that offer world-class support to users of a system, eliminating the need for human intervention to address their requests. Immerse yourself in the future of automated assistance and discover how artificial intelligence is revolutionizing user-system interaction.
We have experience implementing various models, including those provided by OpenAI, such as GPT-3.5 Turbo or Davinci, as well as open source models such as Llama2, Falcon, Mistral, among others.
Advantages of a ChatBot
24/7 Availability
Chatbots can be active 24/7, ensuring constant support for users no matter the time of day, improving the general experience.
Handling High Volumes
Chatbots are capable of handling large volumes of queries simultaneously, making them ideal for companies with a high demand for interactions.
Reduction of Human Errors
Human error is reduced by automating processes, providing consistent and accurate responses in a systematic and reliable manner.
Intuitive Interface
Chatbots typically offer an intuitive and friendly UI, facilitating interaction and improving the overall user experience significantly.
Instant Responses
By taking advantage of the processing speed of
machines, chatbots can provide instant responses to user queries, improving efficiency and satisfaction.
Saving Time and Resources
By automating repetitive and routine tasks, chatbots free up human teams to focus on more complex and strategic activities, saving time and resources.
Scalability
Chatbots are easily scalable to adapt to demand growth efficiently without requiring a proportional expansion of human resources.
Reduced Operating Costs
By reducing the workload of human staff and increasing operational efficiency, chatbots can contribute to reducing operating costs for companies.
In conclusion, intelligent chatbots provide a valuable technological solution to optimize processes, improve customer service, and provide fast and accurate responses, resulting in benefits for both companies and users.
Chatbot Arqchitecture or Flow
The Knowledge Base is a vector database fed by documents that contain information relevant to the chatbot's responses. When a user asks a question, the chatbot searches the Knowledge Base for the parts or fragments (chunks) that best match the user's query. Once these fragments are identified, the chatbot uses the Large Language Model (LLM) to craft a coherent and precise response that is provided to the user. This process ensures that the response is supported by relevant information contained in the Knowledge Base, thus optimizing the quality of the interaction.
In Conclusion
At Midas we take advantage of our experience to offer innovative solutions to our clients covering cutting-edge technologies such as Artificial Intelligence (AI) and Large Language Models (LLMs).